Refund policy

LoveTwos Return & Refund Policy

At LoveTwos, we want you to feel confident and happy with your purchase. If there is an issue with your order, we’ll do our best to make it right.

Returns

LoveTwos accepts eligible returns within 30 days of delivery.

To qualify for a return, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase or your order number may be required.

Because many LoveTwos products are personalized specifically for each customer, customized or personalized items are not eligible for returns or exchanges due to a change of mind.

This includes necklaces customized with specific:

  • Boy or girl charms
  • Charm quantities
  • Birthstone or gemstone colors
  • Other personalized selections

However, if your customized item arrives damaged, defective, or different from what you ordered, please contact us and we will work with you to provide a replacement or other appropriate resolution.

Exchanges

Eligible non-personalized products may be exchanged within 30 days of delivery, provided they are unused, unworn, and returned in their original packaging.

Customized products can only be exchanged if they arrive damaged, defective, or incorrectly made based on the customization details submitted with your order.

To request an exchange, contact:

Lovetwosofficial@gmail.com

Please include your order number and the reason for your request.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. LoveTwos cannot guarantee receipt of returned packages that do not include tracking.

If the return is the result of an error on our part, we will provide instructions regarding the appropriate return or replacement process.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return resulted from an error by LoveTwos.

Late or Missing Refunds

If you have received confirmation that your refund was issued but do not see it after several business days, please contact your bank or payment provider first, as processing times vary.

If you still need assistance, contact us at:

Lovetwosofficial@gmail.com

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or does not match the customization you ordered, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the problem

Once we review your claim, we may provide a replacement, refund, or another appropriate solution depending on the circumstances.

Lost Packages

If tracking shows your order as delivered but you cannot locate the package, please check with household members, neighbors, and the shipping carrier.

If you still cannot locate your order, contact us and we will help review the available tracking information.

Order Changes and Cancellations

Because personalized orders may begin processing shortly after purchase, please contact us as soon as possible if you need to change:

your charm quantity, boy/girl selection, gemstone color, shipping address, or other customization details.

Once fulfillment has begun, we cannot guarantee that changes or cancellations will be possible.

Gifts

Gift purchases are subject to the same eligibility requirements as other orders.

If an eligible item was purchased as a gift, please contact our support team with the original order information so we can assist you.

Contact Us

If you have any questions about a return, exchange, refund, or damaged item, please contact:

LoveTwos
Email: Lovetwosofficial@gmail.com
Website: https://lovetwos.com/